chargebacks Archives

11
Sep

Multi-Merchant CE 3.0: The End of the Data-Poor Merchant’s Excuse

Ben Herut / September 11, 2026
0

For two years, Visa’s Compelling Evidence 3.0 (CE 3.0) rewarded merchants who already had a paper trail. If you could show two undisputed transactions from the same customer, between 120 and 365 days apart , matching on identifiers like IP address or device ID, you could push liability for a fraud dispute back onto the […]

05
Sep

ChargebackX 2026 to Run November 9-10 with Berlin and New York Events

Ronen Shnidman / September 5, 2026
0

ChargebackX, the self-proclaimed first conference dedicated to chargebacks and dispute management, will hold its second edition November 9-10 this year. This year’s ChargebackX 2026 will run as a two-day virtual program open to remote attendees, with in-person evening networking sessions added in New York and Berlin. The conference is organized by Justt, the AI-native chargeback […]

14
Aug

Issuer-Side Chargeback AI: The Other Half of the Chargeback Arms Race

Ben Herut / August 14, 2026
0

Visa announced six new dispute resolution tools on April 1, and three of them were not built for merchants at all. Dispute Intelligence, a predictive AI model for case review, is generally available now. Dispute Doc Analyzer, which summarizes merchant evidence into structured data for analysts, rolls out to issuers this month. Dispute Case Manager, […]

28
Jul

Chargeback Management Solution Justt Is Now PCI DSS Compliant

Ronen Shnidman / July 28, 2026
0

Justt.ai, an AI-native platform for enterprise chargeback management, announced last week that it had achieved PCI DSS Level 1 compliance, the highest certification tier under the Payment Card Industry Data Security Standard. In addition, Justt reported that it had also achieved compliance with ISO/IEC 42001, the world’s first international standard for artificial intelligence management systems […]

17
Jul

Episode Six and Decisionly Partner to Modernize Issuer-Side Dispute Management

Ronen Shnidman / July 17, 2026
0

Episode Six, a global technology provider of enterprise-grade card issuing, and Decisionly, an AI-powered dispute automation platform, announced last week a strategic partnership to bring an issuer-side solution to market covering card infrastructure and payment dispute management. The Underserved Issuer-Side of the Market “Disputes have come up consistently in conversations with our clients for some […]

11
Jul

German Prosecutors File Charges in $345M ‘Operation Chargeback’

Ronen Shnidman / July 11, 2026
0

German prosecutors filed charges last week in a EUR 300 million ($345 million) payments fraud case that affected 4.3 million credit cardholders from 193 countries between 2016 and 2021. The case, dubbed “Operation Chargeback,” provides a great window into the transnational, crime-for-hire nature of organized crime networks involved in payments fraud today. An international investigation […]

Mastercard Scam Merchant Monitoring Program (SMMP)

01
Jul

With SMMP, Mastercard Makes Refunds as Dangerous as Chargebacks

Ben Herut / July 1, 2026
0

Mastercard’s Scam Merchant Monitoring Program (SMMP) becomes enforceable on July 24, 2026 for every card-not-present merchant. Most of the coverage so far has treated it as a fraud rule. Read the mechanics closely and it is something else. SMMP is about economics while dressed up in a fraud prevention rule’s clothing, and it quietly rewrites […]

Share of employers reporting employee-customer collusion in friendly fraud cases.

30
Jun

¼ of Merchants Report Friendly Fraud Is Sometimes an Inside Job

Ronen Shnidman / June 30, 2026
0

Nearly a quarter of merchants (23%) report issues with employees encouraging customers to file friendly fraud chargebacks, according to a regular Chargebacks911 survey of 250 merchants. The chargeback management solution suggests that the true number is even higher, as only 38% of merchants surveyed actually monitor for this threat. Included within this category are cases […]

12
Jun

chargebacks

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Haykanush Shahbazyan / June 12, 2026
0

Winning the chargeback that no one believed was possible is the biggest success a dispute investigator can achieve. Knowing chargeback rules doesn’t make someone a dispute investigator. If it did, issuer-side training would take a week, and analysts could keep a cheat sheet open on their desk for every “interesting” case in the queue. The reality […]

05
Jun

Airline Chargebacks Likely to Remain Elevated This Summer Travel Season

Ronen Shnidman / June 5, 2026
0

The 2026 summer time vacation season opened with a bang with the collapse of Spirit Airlines on May 2, leaving tens of thousands of U.S. travelers stranded and the threat of a long tail of airline chargebacks by consumers hanging over the travel payments ecosystem. However, Spirit Airlines was just the largest of a number […]

Multi-Merchant CE 3.0: The End of the Data-Poor Merchant’s Excuse

ChargebackX 2026 to Run November 9-10 with Berlin and New York Events

Issuer-Side Chargeback AI: The Other Half of the Chargeback Arms Race

Chargeback Management Solution Justt Is Now PCI DSS Compliant

Episode Six and Decisionly Partner to Modernize Issuer-Side Dispute Management

German Prosecutors File Charges in $345M ‘Operation Chargeback’

With SMMP, Mastercard Makes Refunds as Dangerous as Chargebacks

¼ of Merchants Report Friendly Fraud Is Sometimes an Inside Job

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Airline Chargebacks Likely to Remain Elevated This Summer Travel Season

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Multi-Merchant CE 3.0: The End of.

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