November 8, 2026
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Trust with a handshake

Trust Is a Currency; the Credit Card Networks Set the Exchange Rate

Risk prevention in digital payments is mostly about confidence. Visa and Mastercard aren’t in the business of picking who to trust; they just define the rules, signals, and liability frameworks so everyone else can decide how much trust to put on the line. Imagine two people making a deal. One says, “I’ll pay you.” The […]

Federal Trade Commission (FTC) Building

FTC Fines Payments Processors $17M for Aiding Fraudulent Merchants

The U.S. Federal Trade Commission (FTC) reached settlements totaling close to $17 million in cases involving two payment processors accused of facilitating transactions for over 1,000 merchants serving as fronts for fraudulent companies engaged in unauthorized billing scams and tech support scams. The two cases involved Humboldt Merchant Services and Nuvei, and in both the […]

Multi-merchant CE 3.0

Multi-Merchant CE 3.0: The End of the Data-Poor Merchant’s Excuse

For two years, Visa’s Compelling Evidence 3.0 (CE 3.0) rewarded merchants who already had a paper trail. If you could show two undisputed transactions from the same customer, between 120 and 365 days apart , matching on identifiers like IP address or device ID, you could push liability for a fraud dispute back onto the […]

ChargebackX 2026

ChargebackX 2026 to Run November 9-10 with Berlin and New York Events

ChargebackX, the self-proclaimed first conference dedicated to chargebacks and dispute management, will hold its second edition November 9-10 this year. This year’s ChargebackX 2026 will run as a two-day virtual program open to remote attendees, with in-person evening networking sessions added in New York and Berlin. The conference is organized by Justt, the AI-native chargeback […]

Chargeback AI

Issuer-Side Chargeback AI: The Other Half of the Chargeback Arms Race

Visa announced six new dispute resolution tools on April 1, and three of them were not built for merchants at all. Dispute Intelligence, a predictive AI model for case review, is generally available now. Dispute Doc Analyzer, which summarizes merchant evidence into structured data for analysts, rolls out to issuers this month. Dispute Case Manager, […]

PCI DSS compliance

Chargeback Management Solution Justt Is Now PCI DSS Compliant

Justt.ai, an AI-native platform for enterprise chargeback management, announced last week that it had achieved PCI DSS Level 1 compliance, the highest certification tier under the Payment Card Industry Data Security Standard. In addition, Justt reported that it had also achieved compliance with ISO/IEC 42001, the world’s first international standard for artificial intelligence management systems […]

Issuer-side AI solutions

Episode Six and Decisionly Partner to Modernize Issuer-Side Dispute Management

Episode Six, a global technology provider of enterprise-grade card issuing, and Decisionly, an AI-powered dispute automation platform, announced last week a strategic partnership to bring an issuer-side solution to market covering card infrastructure and payment dispute management.  The Underserved Issuer-Side of the Market  “Disputes have come up consistently in conversations with our clients for some […]

Operation Chargeback

German Prosecutors File Charges in $345M ‘Operation Chargeback’

German prosecutors filed charges last week in a EUR 300 million ($345 million) payments fraud case that affected 4.3 million credit cardholders from 193 countries between 2016 and 2021. The case, dubbed “Operation Chargeback,” provides a great window into the transnational, crime-for-hire nature of organized crime networks involved in payments fraud today. An international investigation […]

Mastercard Scam Merchant Monitoring Program (SMMP)

With SMMP, Mastercard Makes Refunds as Dangerous as Chargebacks

Mastercard’s Scam Merchant Monitoring Program (SMMP) becomes enforceable on July 24, 2026 for every card-not-present merchant. Most of the coverage so far has treated it as a fraud rule. Read the mechanics closely and it is something else. SMMP is about economics  while dressed up in a fraud prevention rule’s clothing, and it quietly rewrites […]

Share of employers reporting employee-customer collusion in friendly fraud cases.

¼ of Merchants Report Friendly Fraud Is Sometimes an Inside Job

Nearly a quarter of merchants (23%) report issues with employees encouraging customers to file friendly fraud chargebacks, according to a regular Chargebacks911 survey of 250 merchants. The chargeback management solution suggests that the true number is even higher, as only 38% of merchants surveyed actually monitor for this threat. Included within this category are cases […]