chargebacks Archives

14
Aug

Issuer-Side Chargeback AI: The Other Half of the Chargeback Arms Race

Ben Herut / August 14, 2026
0

Visa announced six new dispute resolution tools on April 1, and three of them were not built for merchants at all. Dispute Intelligence, a predictive AI model for case review, is generally available now. Dispute Doc Analyzer, which summarizes merchant evidence into structured data for analysts, rolls out to issuers this month. Dispute Case Manager, […]

28
Jul

Chargeback Management Solution Justt Is Now PCI DSS Compliant

Ronen Shnidman / July 28, 2026
0

Justt.ai, an AI-native platform for enterprise chargeback management, announced last week that it had achieved PCI DSS Level 1 compliance, the highest certification tier under the Payment Card Industry Data Security Standard. In addition, Justt reported that it had also achieved compliance with ISO/IEC 42001, the world’s first international standard for artificial intelligence management systems […]

17
Jul

Episode Six and Decisionly Partner to Modernize Issuer-Side Dispute Management

Ronen Shnidman / July 17, 2026
0

Episode Six, a global technology provider of enterprise-grade card issuing, and Decisionly, an AI-powered dispute automation platform, announced last week a strategic partnership to bring an issuer-side solution to market covering card infrastructure and payment dispute management. The Underserved Issuer-Side of the Market “Disputes have come up consistently in conversations with our clients for some […]

11
Jul

German Prosecutors File Charges in $345M ‘Operation Chargeback’

Ronen Shnidman / July 11, 2026
0

German prosecutors filed charges last week in a EUR 300 million ($345 million) payments fraud case that affected 4.3 million credit cardholders from 193 countries between 2016 and 2021. The case, dubbed “Operation Chargeback,” provides a great window into the transnational, crime-for-hire nature of organized crime networks involved in payments fraud today. An international investigation […]

Mastercard Scam Merchant Monitoring Program (SMMP)

01
Jul

With SMMP, Mastercard Makes Refunds as Dangerous as Chargebacks

Ben Herut / July 1, 2026
0

Mastercard’s Scam Merchant Monitoring Program (SMMP) becomes enforceable on July 24, 2026 for every card-not-present merchant. Most of the coverage so far has treated it as a fraud rule. Read the mechanics closely and it is something else. SMMP is about economics while dressed up in a fraud prevention rule’s clothing, and it quietly rewrites […]

Share of employers reporting employee-customer collusion in friendly fraud cases.

30
Jun

¼ of Merchants Report Friendly Fraud Is Sometimes an Inside Job

Ronen Shnidman / June 30, 2026
0

Nearly a quarter of merchants (23%) report issues with employees encouraging customers to file friendly fraud chargebacks, according to a regular Chargebacks911 survey of 250 merchants. The chargeback management solution suggests that the true number is even higher, as only 38% of merchants surveyed actually monitor for this threat. Included within this category are cases […]

12
Jun

chargebacks

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Haykanush Shahbazyan / June 12, 2026
0

Winning the chargeback that no one believed was possible is the biggest success a dispute investigator can achieve. Knowing chargeback rules doesn’t make someone a dispute investigator. If it did, issuer-side training would take a week, and analysts could keep a cheat sheet open on their desk for every “interesting” case in the queue. The reality […]

05
Jun

Airline Chargebacks Likely to Remain Elevated This Summer Travel Season

Ronen Shnidman / June 5, 2026
0

The 2026 summer time vacation season opened with a bang with the collapse of Spirit Airlines on May 2, leaving tens of thousands of U.S. travelers stranded and the threat of a long tail of airline chargebacks by consumers hanging over the travel payments ecosystem. However, Spirit Airlines was just the largest of a number […]

31
May

Agentic Commerce Disputes: A Fraud Window Left Open

Ben Herut / May 31, 2026
0

The credit card networks just opened the door to agentic commerce and agentic commerce disputes; they left the fraud window open, too. This is because when an AI agent buys on your behalf, you keep your chargeback rights. However, the dispute system doesn’t know what to do with that yet. In March 2026, Mastercard and […]

Authorized push payment fraud (APP fraud)

17
May

APP Fraud and the New Dispute System You Can’t Ignore

Ben Herut / May 17, 2026
0

Most chargeback conversations stay inside one lane: card networks, issuer rules, merchant liability and dispute rates. But since October 2024, there’s been a second dispute system operating in the UK, built from scratch, running outside the card networks entirely, and already generating the same incentive problems the credit card chargeback world has spent decades wrestling […]

Issuer-Side Chargeback AI: The Other Half of the Chargeback Arms Race

Chargeback Management Solution Justt Is Now PCI DSS Compliant

Episode Six and Decisionly Partner to Modernize Issuer-Side Dispute Management

German Prosecutors File Charges in $345M ‘Operation Chargeback’

With SMMP, Mastercard Makes Refunds as Dangerous as Chargebacks

¼ of Merchants Report Friendly Fraud Is Sometimes an Inside Job

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Airline Chargebacks Likely to Remain Elevated This Summer Travel Season

Agentic Commerce Disputes: A Fraud Window Left Open

APP Fraud and the New Dispute System You Can’t Ignore

Issuer-Side Chargeback AI: The Other Half.

Instant Payments, Instant Losses: A Data.

BioCatch acquired by Visa for $2.4B

Evil Bananas: How Organized Crime Feeds.

Sign up for the Fraudbeat newsletter

Recent Posts

Issuer-Side Chargeback AI: The

Instant Payments, Instant Losses:

BioCatch acquired by Visa