chargebacks Archives

12
Jun

chargebacks

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Haykanush Shahbazyan / June 12, 2026
0

Winning the chargeback that no one believed was possible is the biggest success a dispute investigator can achieve. Knowing chargeback rules doesn’t make someone a dispute investigator. If it did, issuer-side training would take a week, and analysts could keep a cheat sheet open on their desk for every “interesting” case in the queue. The reality […]

05
Jun

Airline Chargebacks Likely to Remain Elevated This Summer Travel Season

Ronen Shnidman / June 5, 2026
0

The 2026 summer time vacation season opened with a bang with the collapse of Spirit Airlines on May 2, leaving tens of thousands of U.S. travelers stranded and the threat of a long tail of airline chargebacks by consumers hanging over the travel payments ecosystem. However, Spirit Airlines was just the largest of a number […]

31
May

Agentic Commerce Disputes: A Fraud Window Left Open

Ben Herut / May 31, 2026
0

The credit card networks just opened the door to agentic commerce and agentic commerce disputes; they left the fraud window open, too. This is because when an AI agent buys on your behalf, you keep your chargeback rights. However, the dispute system doesn’t know what to do with that yet. In March 2026, Mastercard and […]

17
May

APP Fraud and the New Dispute System You Can’t Ignore

Ben Herut / May 17, 2026
0

Most chargeback conversations stay inside one lane: card networks, issuer rules, merchant liability and dispute rates. But since October 2024, there’s been a second dispute system operating in the UK, built from scratch, running outside the card networks entirely, and already generating the same incentive problems the credit card chargeback world has spent decades wrestling […]

08
May

chargebacks

Google Play Shifts App Chargebacks Burden to Developers

Ronen Shnidman / May 8, 2026
0

Google Play is changing how it handles chargebacks, switching to a model of splitting the costs with developers instead of absorbing the fees entirely. The change was first reported by technology news site Piunika Web, based upon an official support page for the app store announcing the update. De facto, developers’ responsibility for app chargebacks […]

06
May

Update: Travel Chargebacks Surge, As Spirit Airlines Collapses

Ronen Shnidman / May 6, 2026
0

Spirit Airlines’ collapse last weekend led to approximately 1,000% week-over-week increase in disputes on transactions connected to the airline in the first 72 hours following its end of operations, according to issuer chargeback management solution provider Quavo. Quavo Predicts 60-90 Day Chargeback Surge Quavo claimed “unmatched” visibility into the chargeback impact of Spirit Airlines’ demise […]

14
Apr

How Data Science Is Rewriting Chargeback Strategy

Maya Fudim / April 14, 2026
0

A few years ago, improving chargeback performance meant adding more reviews and more people to the team and having a clear chargeback strategy was unheard of. Today, technology and modern solutions make chargeback management easier and importantly, more effective. Merchants reduce manual effort while improving dispute outcomes at the same time. The complexity hasn’t disappeared, […]

13
Apr

VAMP: Redefining What ‘Good’ Means for Payments Operations

Amber McGirr / April 13, 2026
0

If you run an e-commerce business, you’ve likely heard of Visa’s Acquirer Monitoring Program, known as VAMP. Most explanations talk about how VAMP works. Fraud (TC40) and disputes (TC15) are now combined into one ratio. The rules are stricter, and acquirers must ensure everyone follows them. All of this is accurate, but the main point […]

31
Mar

Travel Chargebacks and the Iran Conflict: Who Is At Fault?

Ben Herut / March 31, 2026
0

The conflict between the US, Israel, and Iran has so far caused more than 60,000 flight cancellations since late February, affecting an estimated 6 million passengers and opening the door to a wave of travel chargebacks. At seven major regional airports including Dubai, Doha, and Abu Dhabi, cancellations exceeded 21,300 flights. Airlines, travel platforms, and […]

16
Mar

Why Fraud Teams Should Care More About Authorizations Than Disputes

Amber McGirr / March 16, 2026
0

Fraud teams obsess over disputes. Network monitoring thresholds. Chargeback win rates. Prevention alert integrations. Ratio management. All are important. But if disputes are your primary performance lens, you are optimizing against a lagging signal. Authorization is what sets the trajectory for a merchant’s processing portfolio. By the time a chargeback arrives, the authorization decision is […]

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Airline Chargebacks Likely to Remain Elevated This Summer Travel Season

Agentic Commerce Disputes: A Fraud Window Left Open

APP Fraud and the New Dispute System You Can’t Ignore

Google Play Shifts App Chargebacks Burden to Developers

Update: Travel Chargebacks Surge, As Spirit Airlines Collapses

How Data Science Is Rewriting Chargeback Strategy

VAMP: Redefining What ‘Good’ Means for Payments Operations

Travel Chargebacks and the Iran Conflict: Who Is At Fault?

Why Fraud Teams Should Care More About Authorizations Than Disputes

Managing AI Employees: Lessons for Fraud.

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Dispute Investigator Life: Issuer Judgement Calls.

Billing Identity Theft: When Healthcare Providers.

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