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¼ of Merchants Report Friendly Fraud Is Sometimes an Inside

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Share of employers reporting employee-customer collusion in friendly fraud cases.

¼ of Merchants Report Friendly Fraud Is Sometimes

Jun 30, 2026
Darwinium CEO Alisdair Faulkner

Darwinium CEO: What Happens When 95% of Your

Jun 28, 2026
AI Employees

Managing AI Employees: Lessons for Fraud Leaders

Jun 21, 2026
Suspicious Activity Report (SAR) for cash

Top 5 Things Law Enforcement Wants in SAR

Jun 14, 2026
Issuer-side dispute investigator

Dispute Investigator Life: Issuer Judgement Calls vs. Network

Jun 12, 2026
Billing identity theft

Billing Identity Theft: When Healthcare Providers Become Victims

Jun 07, 2026
Airline chargebacks

Airline Chargebacks Likely to Remain Elevated This Summer

Jun 05, 2026
Agentic commerce disputes

Agentic Commerce Disputes: A Fraud Window Left Open

May 31, 2026
Agentic trust

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May 26, 2026
Authorized push payment fraud (APP fraud)

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FraudBeat > internal fraud
Share of employers reporting employee-customer collusion in friendly fraud cases.
30
Jun

¼ of Merchants Report Friendly Fraud Is Sometimes an Inside Job

  • Ronen Shnidman
    Ronen Shnidman / June 30, 2026
  • 0

Nearly a quarter of merchants (23%) report issues with employees encouraging customers to file friendly fraud chargebacks, according to a regular Chargebacks911 survey of 250 merchants. The chargeback management solution suggests that the true number is even higher, as only 38% of merchants surveyed actually monitor for this threat. Included within this category are cases […]