June 25, 2026
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AI Employees

Managing AI Employees: Lessons for Fraud Leaders

In an era where payments fraud rings move faster than traditional detection systems can adapt, scaling analytical capabilities with AI is quickly becoming a baseline requirement for survival. Across fintech, e-commerce, and banking, leaders are experimenting with AI agents that can accelerate investigations, analyze data, and even help build fraud detection models. These AI employees […]

Suspicious Activity Report (SAR) for cash

Top 5 Things Law Enforcement Wants in SAR Reports

One might never read about a Suspicious Activity Report (SAR) in the news. Instead, you might hear about a successful insurance businessman who turned out to be mis-reporting his company’s financials while funneling money through shell corporations to fund his lifestyle. Reading about Chinese money laundering networks moving Mexican cartel money, you might wonder, along […]

Issuer-side dispute investigator

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Winning the chargeback that no one believed was possible is the biggest success a dispute investigator can achieve. Knowing chargeback rules doesn’t make someone a dispute investigator. If it did, issuer-side training would take a week, and analysts could keep a cheat sheet open on their desk for every “interesting” case in the queue. The reality […]

Billing identity theft

Billing Identity Theft: When Healthcare Providers Become Victims

Healthcare fraud is usually focused on how the providers perpetrate the theft and less on how they are also victims – of billing identity theft.  A less talked about crime, billing identity theft is when service provider credentials are used as a means for crooks to perpetrate their crimes against healthcare payers.  Fraudsters hijack a […]

Agentic commerce disputes

Agentic Commerce Disputes: A Fraud Window Left Open

The credit card networks just opened the door to agentic commerce and agentic commerce disputes; they left the fraud window open, too. This is because when an AI agent buys on your behalf, you keep your chargeback rights. However, the dispute system doesn’t know what to do with that yet. In March 2026, Mastercard and […]

Agentic trust

Agentic Trust: When AI Agents Shop, How Do We Know It’s Legit

The concept of agentic trust arises in fraud detection when humans are no longer the only actors. In other words, how do you distinguish between good automation and bad automation? Recently, I spoke with a friend and colleague who helped build an agentic AI fraud defense layer for a large gaming platform. The idea was ambitious: […]

Authorized push payment fraud (APP fraud)

APP Fraud and the New Dispute System You Can’t Ignore

Most chargeback conversations stay inside one lane: card networks, issuer rules, merchant liability and dispute rates. But since October 2024, there’s been a second dispute system operating in the UK, built from scratch, running outside the card networks entirely, and already generating the same incentive problems the credit card chargeback world has spent decades wrestling […]

Digital identity verification

Digital Identity Verification Market to Exceed $29B by 2030

Digital identity verification as a market is expected to exceed $29 billion by 2030, growing 55% from $19 billion in 2026, according to a study by global tech strategy consultancy Juniper Research. A whitepaper released last week by Juniper Research dubbed digital identity verification as one of the fastest-evolving areas of fraud prevention. The report […]

Orca Fraud CEO Thalia Pillay

Orca Fraud: Fighting Fraud Differently in Emerging Markets

Thalia Pillay is the CEO and co-founder of Orca Fraud, an anti-fraud startup from South Africa that raised a $2.35 million seed round in March this year and has been making some waves. Before entering the world of payments and fraud prevention, Thalia studied robotics engineering at the University of Cape Town, where she met […]