• arbitration
• chargebacks
• compliance

The Arbitration Illusion

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  Ben Herut / March 4, 2026
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We will address in this column why most merchants misunderstand what “fighting” a dispute actually means and when escalating to arbitration truly makes economic sense The key is that chargebacks are not resolved based on truth. They are resolved based on incentives. For years, merchants have treated disputes like courtroom battles. Present the facts. Provide […]