Haykanush Shahbazyan Author's Bio

ABOUT HAYKANUSH SHAHBAZYAN

Haykanush Shahbazyan is the founder of Dispute Academy, an issuer-side dispute operations training and consulting brand. Her more than a decade of operational experience spans traditional banking (beginning at Capital One) through four U.S. fintech startups across every stage from pre-seed to acquisition. Throughout, she has built dispute resolution organizations from scratch and run them from the inside, staffing the internal teams, leading both in-house and BPO operations, and owning the defensibility of every decision her teams produced. Her work focuses on the operational layer of dispute decisioning: classification rigor, defensible decisioning, investigation logic, and the human judgment that handles the cases automation cannot. Through Dispute Academy, she translates that practice into frameworks for analysts, dispute leads, and fintech operations teams. She writes about where issuer-side dispute operations break down- classification errors, documentation gaps, QA inconsistency, and the limits of AI in ambiguous cases.

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

Winning the chargeback that no one believed was possible is the biggest success a dispute investigator can achieve. Knowing chargeback rules

Haykanush Shahbazyan / June 12, 2026
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ABOUT HAYKANUSH SHAHBAZYAN

Dispute Investigator Life: Issuer Judgement Calls vs. Network Rules

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